Thursday, February 7, 2013
Have you ever experienced difficulty communicating with a business? Would social media have made it easier to get noticed or get your problem solved? If not, have you ever had a positive experience communicating with a business through social media?
Have you ever experienced difficulty communicating with a business?
Hell Yeah! I've had great difficulties chatting with a business about a problem I had with them, their product, services, and attitude.
Who was this business you ask? Well it was WESTERN UNION! the money order department to be specific. Here is how it all started....
I purchased a money order, the same money order, amount, from the same liquor store, that I had been buying money orders from, for over 15 years. ( why so long? That's another post) I purchased the M.O. and sent it to the same bill as alway. They never got it.
No worries as I still had the receipt, and the other part of the money order that proves I purchased it.
They never got it.
That's when my ordeal began.
I went to the store with the receipt and M.O. stub. The guy there gave me a phone number to Western Union. I called them and they said to print out from their site, a form, fill it out, with a copy of the receipt and M.O. stub. I did that and sent it certified return receipt mail.
They never got it.
Then I resent both by mail, and by email attachment to the supervisor I contacted by phone, when I realized they did not send me my money and was saying they never got the papers.
Would social media have made it easier to get noticed or get your problem solved?
I wish I had social media back then! I would have punked them all over the web!
Instead I took them to small claims court. That woke their asses up!
The day before the court day, Western Union hand delivered by a Western Union Corporate Office Worker, tracked me down and handed me my money!
What about compensating me for all my aggravation, time, effort, and money spent, beyond my M.O. amount???
I'd like to sue their asses off again!
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It is such a smart move for you to take them to the small claims court. Most of the time business ignore the customers complaints because it is economical to do so and they enjoy making customer jumping through the hoops.
ReplyDeleteI soo agree with the actions you took, that's like giving them free money for what in return. I had a similar situation with AT&T and was seriously contemplating suing them for negligence, these companies all claim they want to help you, but the second you prove their incompetence they run for the hills.
ReplyDeleteWhat a long and drawn out ordeal! I think that the hardest thing about that situation is just the fact that you had to jump between so many different mediums to fulfill your case. Going into the branch, getting on the phone, downloading forms, snail mailing them in... there are just so many opportunities for your information and case to get lost or disorganized. I am always grateful when I can keep a digital trail of my actions. Social media would have made the the bank chase after your case rather than the other way around. I respect that you actually followed through and took them to small claims court, but so many other people would have just thrown their hands up in the air and given up. I appreciate how social media can make service so much better and empowers the customer.
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